Q: What waterproof options are available for outdoor LED strips?

We offer a comprehensive range of waterproof solutions: IP65A (silicone coating), IP65B (nano coating), IP65C (PU/silicone dropping), IP66A (heat shrink tube), IP66B (360° nano coating), IP67A/B/C (silicone tube in transparent, white, or hollow extrusion), and IP68A/B (silicone tube with stuffing or solid extrusion for underwater use up to 10kPa pressure).

Q: Do you provide technical support and after-sales service?

Yes, we provide comprehensive technical support including product selection guidance, lighting design consultation, voltage drop calculations, and installation recommendations. Our engineering team can assist with custom PCB design and prototype development. All products come with a 3-year warranty, and we maintain detailed test reports and datasheets for every product line.

Question 1

What is the minimum order quantity (MOQ) for LED strip lights?

Accepted Answer

We support flexible MOQ to help our B2B partners test new markets with minimal risk. For standard products, the MOQ is typically 100 meters per specification. For custom OEM/ODM orders, MOQ may vary depending on the level of customization required. Contact our sales team for specific MOQ details for your project.

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Question 2

What certifications do your LED strip lights have?

Accepted Answer

All our LED strip products are certified with CE-EMC, CE-LVD, and RoHS compliance. Our factory holds ISO 9001:2015 quality management certification. We also have UKCA certification for the UK market, ECE R10 for automotive applications, and comprehensive IP65/67/68 waterproof testing reports. Our factory also holds ISO 14001 environmental management certification.

Question 3

What is the difference between SMD and COB LED strips?

Accepted Answer

SMD (Surface Mounted Device) LED strips use individual LED packages soldered onto the PCB, offering high brightness and various configuration options. COB (Chip-on-Board) LED strips have LED chips directly bonded to the PCB with phosphor coating, producing a smooth, dot-free light output. COB strips are ideal for applications where uniform, seamless illumination is required, such as architectural cove lighting and high-end retail displays.

Question 4

Can you customize LED strip lights with our brand logo and packaging?

Accepted Answer

Yes, we offer comprehensive OEM/ODM services. This includes custom PCB design with your logo, custom color temperature and CRI specifications, branded packaging and labeling, custom cable lengths and connector types, and private-label documentation. Our flat organizational structure enables fast prototyping and shorter lead times compared to larger factories.

Question 5

What is the lead time for standard and custom orders?

Accepted Answer

For standard products in stock, the lead time is typically 3-7 business days. For custom OEM orders, the lead time is usually 15-25 business days depending on the complexity and quantity. Sample orders can be processed within 3-5 business days. We maintain a production capacity of 800,000 meters per month to ensure reliable delivery even during peak seasons.

Question 6

How do you ensure color consistency across different batches?

Accepted Answer

We maintain strict color consistency through our 3-Step MacAdam (SDCM<3) standard, following the ANSI C78.377 specification. Every batch undergoes 100% integrating sphere testing before shipment to verify color temperature, luminous flux, and CRI values. Our advanced binning process ensures that LED strips from different production runs will appear visually identical when installed side by side.

Question 7

What waterproof options are available for outdoor LED strips?

Accepted Answer